Privacy Policy
Last updated: July 3, 2026
Introduction
DuctPros LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services in Somerset, Kentucky and surrounding areas.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting services or contacting us.
- Service Information: Details about your HVAC system, service history, and property information necessary to provide our services.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our HVAC services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Schedule appointments and service reminders
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and scheduling software providers, subject to confidentiality agreements.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our cookie consent banner when you first visit our site.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: