When Comfort Can't Wait

Seasonal & emergency HVAC help

If your heat or AC quits, first make sure it's not a tripped breaker, a dead thermostat battery, or a clogged filter — then reach DuctPros at (606) 492-9767. We serve Somerset and the Lake Cumberland area Monday–Friday, 8:00 AM–5:00 PM, with Saturday by appointment and same-day service when our schedule allows. For a gas smell or burning-electrical odor, treat it as an emergency: leave and call 911 or your utility first.

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First: is it a safety emergency?

Some situations need 911 or your utility before an HVAC company:

Smell of gas: leave the home, don't touch switches, and call 911 and your gas/propane provider from outside.
Smoke or burning-electrical odor: shut off the system at the breaker if safe, leave, and call 911.
Carbon monoxide alarm: get everyone outside to fresh air and call 911.

Once you're safe and the hazard is handled, call DuctPros to inspect and repair the equipment.

Quick checks before you call

A surprising number of "no heat / no cool" calls have a simple fix you can safely try first:

Thermostat: confirm it's set to heat or cool and try fresh batteries.
Breaker: check for a tripped breaker at the panel and reset it once.
Air filter: a clogged filter chokes airflow — replace a dirty one.
Outdoor unit: clear leaves, snow, or debris blocking the condenser/heat pump.
Vents & registers: make sure supply and return vents aren't blocked or closed.

If those don't bring comfort back, call (606) 492-9767. Still unsure why warm air is blowing? Our AC troubleshooting guide walks through the common causes.

Season-by-season HVAC tips for Kentucky

Lake Cumberland weather swings from humid summers to cold snaps. A little seasonal attention prevents most surprise breakdowns:

Spring (cooling prep): book an AC tune-up before the first heat wave, replace filters, and clear the outdoor unit.
Summer (peak cooling): keep filters fresh, watch for weak airflow or warm air, and don't ignore short cycling.
Fall (heating prep): schedule a furnace or heat-pump tune-up, test the system before you need it, and consider a carbon monoxide detector check.
Winter (peak heating): keep the heat pump's outdoor unit clear of snow and ice, and don't block vents — call early if heat feels weak.

How to reach DuctPros fast

We're a local Somerset team — not a national call center — so you talk to people who know the area. Reach us the way that's easiest:

Call: (606) 492-9767 during business hours.
Book online: use our online scheduler any time.
Message us: from the contact page.

Hours: Monday–Friday, 8:00 AM–5:00 PM; Saturday by appointment; Sunday closed. We offer same-day service when our schedule allows. For life-safety emergencies (gas, smoke, CO), call 911 or your utility first.

Seasonal & emergency HVAC: FAQs

Safety-first answers for when your system quits or the season changes.

What should I do if I smell gas?

Treat a gas smell as a life-safety emergency. Leave the home immediately, don't flip switches or light anything, and from a safe distance call 911 and your natural gas or propane provider. Have those parties make it safe first — then call DuctPros to inspect and repair the heating equipment once the leak is handled.

Is no heat in winter an emergency?

It can be, especially during a hard freeze or if you have infants, elderly, or medically vulnerable household members. First check your thermostat batteries, the breaker, and your air filter. If heat doesn't return, call (606) 492-9767 during business hours and we'll prioritize getting you comfortable — we offer same-day service when our schedule allows. In the meantime, use safe supplemental heat and never run a stove or unvented device for heat.

Does DuctPros offer 24/7 emergency service?

We're a local team focused on fast, honest service, with hours Monday–Friday 8:00 AM–5:00 PM, Saturday by appointment, and same-day service when our schedule allows — not a 24/7 call center. If you have a life-safety emergency (gas smell, smoke, or electrical burning), call 911 or your utility first. For urgent comfort issues, call or book online and we'll get to you as quickly as we can.

When should I schedule seasonal HVAC maintenance?

Schedule cooling maintenance in spring (before summer) and heating maintenance in fall (before winter). A seasonal tune-up catches small problems before they become breakdowns, keeps efficiency up, and helps your system last longer. Booking in the shoulder seasons also means shorter waits than during the first heat wave or cold snap.